Introduction
We take your privacy seriously and are committed to safeguarding your personal information at Luxe Retreat Hospitality LLC (which term includes all subsidiaries of Luxe Retreat Hospitality LLC). ("Company", "we" or "us" or "Luxe Retreat") values you as our guest, respect your privacy and are committed to protecting it through our compliance with this policy.
This policy describes the sources of your personal data that we may collect from you or that you may provide to us and our practices for collecting, using, maintaining, protecting and disclosing that information.
Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our platforms. By accessing or using our platforms, you agree to this privacy policy.
If you have any questions or concerns about this privacy policy or your personal information, please contact us using the details provided in Section – 'How do you contact us?'.
What Information We Collect About You?
Personal information you give us
The information we collect on or through our platforms may include:
- Information that you provide by filling in forms. This may include information provided at the time of registering to use our Website, subscribing to our service, registering for newsletter, using the 'contact us' form, using the "Enquiry" forms, using the 'WeCare' form, using the careers portal or requesting further services, entering a contest or promotion sponsored by us, reporting a problem with our Website. The personal information that you provide us with may include your name, email address, phone number, nationality, residential address, identification proof (such as Emirates ID, or Passport), credit card details, partner issued membership ID etc.
- Records and copies of your correspondence (including e-mail addresses), when you contact us.
- Information that you provide to surveys that trigger for feedback to help us improve ourselves, details of transactions you carry out through our Website and of the fulfilment of your orders. You may be required to provide financial information before placing an order or making payment through our Website.
Other Information We Collect
There is other information we may collect that does not directly reveal your specific identity or does not directly relate to you as an individual. We may automatically collect the following information when you use our service:
- Your equipment, browsing actions and patterns collected automatically as you navigate through our websites.
- Usage details, time of requests, Browser types, operating system, IP addresses and information collected through cookies, web beacons and other tracking technologies.
- Details of your visits to our Website, including traffic data, location data, logs and other communication data and the resources that you access and use on the Website.
The information we collect automatically is statistical data. It helps us to improve our Website and to deliver a better and more personalized service by enabling us to:
- Estimate our audience size and usage patterns.
- Store information about your preferences, allowing us to customize our Website according to your individual interests.
- Speed up your searches.
- Recognize you when you return to our Website.
The technologies we use for this automatic data collection may include:
- Cookies: A cookie is a small piece of data, which includes an identifier made of letters and numbers that is sent by a web browser and stored on your computer. Cookies are used as a reliable mechanism to remember information about you, so your interaction with our website is seamlessly simple. Cookies typically do not contain any information that personally identify you, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
- Flash Cookies: Certain features of our Website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from and on our Website.
- Web Beacons: Pages of the Website and our e-mails may contain small electronic files known as web beacons that permit the Company, for example, to count users who have visited those pages or opened an e-mail and for other related website statistics.
What Are The Sources Of Your Personal Data?
The sources of your personal data collected (collectively referred as "Platforms" in this policy) may include without limitation the following:
- Luxe Retreat websites: These are websites we created for you that are operated by us, they include websites operated by Luxe Retreat under our own domains and web addresses (URLs) and our own micro-sites that are part of a third-party social media networks such as Facebook, Twitter, or Instagram.
- Emails, text messaging services, and other electronic messages: These are the electronic text-based interaction between you and Luxe Retreat.
- Luxe Retreat Customer Service: Any communication between you and our Customer Service center (e.g. phone, email, etc.).
- Offline registration forms: These include printed registrations, surveys, or questionnaires Luxe Retreat collects via registration forms, contests, events, and various promotions.
- Advertising: You might interact with one of our or our partners' advertisements on our websites and apps and we might receive and collect this information.
- Data we create: Luxe Retreat may also create data about you, such as your reservation history.
- Data from other sources: These include social media networks, market research agencies, Luxe Retreat promotional partners, public sources, and data received when we acquire other companies.
- Third Party Partners: Online booking web sites or agents.
Why Do We Collect And How We Use Your Personal Information?
We use personal information for several legitimate interests, including to provide and improve our services, administer our relationship with you and our business.
To facilitate any reservation or booking requests we receive from you:
To facilitate a reservation or booking request we would need to collect and use the following personal information: name, email address, phone number, residential address, nationality, identification proof (such as Emirates ID or Passport) and credit card details. We would need to collect and use your personal information to fulfil our contractual obligations towards the service(s) requested by you (such as room booking, dining reservation, etc.).
In the event you have any special requests, we would need to collect additional personal information which may also include sensitive information. For example, if you require our assistance with applying for a travel visa, or inform us about any food allergies, or require any special assistance.
To manage your membership of our loyalty programs:
We encourage and invite you to join our loyalty program, so that they may benefit from exclusive offers, discounts, and promotions available to members.
To respond to any queries made by you:
We would need to collect and use the following personal information: name, email address, phone number, nationality and details of your enquiry.
To provide you with information about Luxe Retreat's services and latest offers:
It is in our legitimate business interests to send you information about Luxe Retreat's services and latest offers. We use your personal information such as email ID and/ or contact number to share information relating to our services and latest offers that may be of interest to you.
To enable you to avail special offers and benefits from our business partners:
We have strong and longstanding partnerships with business partners across sectors including Travel, Entertainment, and Lifestyle. Our partnerships allow you to avail special benefits and offers from our business partners.
To request your feedback, and to respond to complaints:
Your satisfaction is our utmost priority and we proactively take necessary steps to ensure you are well satisfied with our services.
To comply with legal requirements and exercise or defend legal claims:
We may need to process and retain your personal information to comply with legal requirements to which we are subject (for example in relation to health and safety). It is in our legitimate interests to process personal information for the purposes of exercising and defending legal claims.
How To Opt Out?
- Email: You can click on the unsubscribe link provided in the email you receive from us.
- SMS: You can follow the instruction provided in the messages you receive from us.
- Contact us: You may contact us using the details provided in Section – 'How do you contact us?'.
Who Might We Share This Information With?
We may disclose personal information that we collect, or you provide as described in this privacy policy:
- We may share your personal information with any member of Luxe Retreat, including subsidiaries, affiliates and holding companies.
- We may use carefully selected third parties to perform services on our behalf or to assist us with the provision of services to you.
- We may share your personal information with select business partners in sectors including travel, entertainment, lifestyle, and other industries to enable our guests to avail special offers.
- Where required or permitted by law, personal information may be provided to others, such as regulators and law enforcement agencies.
- We may share to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all the Company's assets.
How Long Do We Keep Information About You?
We will only keep your personal information for as long as is reasonably necessary taking into consideration our need to answer queries or resolve problems, any other purpose outlined above or to comply with legal requirements under applicable law(s).
How Secure Is Your Information?
Your personal data security is an important concern to us. We provide the utmost care in secure transmission of your personal information from your computer, smartphone, and other electronic devices to our servers. We use industry security standards to safeguard the confidentiality of your information (e.g. firewalls, Transport Security Layer ("TLS") etc.) and to make sure that your personal information is secure with us.
What Are Your Rights?
If you are subject to laws that provide you with such rights, you may have certain rights in relation to your personal information. If you would like to access these rights, you may contact us by emailing us at reservations@luxehotels.me or sending us a communication to Data Privacy Office, P.O. Box 8862, Dubai, United Arab Emirates.
- The right to access
- The right to rectification
- The right to restrict processing of personal data
- The right to erasure (also known as 'the right to be forgotten')
- The right to object to the processing of personal data
- The right to data portability
- The right to withdraw consent at any time
Updates On Policy
This policy may change from time to time. Your continued use of our platforms after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.
How Do You Contact Us?
In case of any queries related to this policy, you can contact our Data Privacy Office in one of the following ways:
- Email us at: reservations@luxehotels.me
- Call us at: +971 46025222
- Send us a communication to: Data Privacy Office, Luxe Retreat Hospitality LLC, The Luxe Retreat Hotel Apartments, 54 308th Rd, Al Satwa - Dubai, P.O. Box 8862, Dubai, United Arab Emirates.
